Terms & Conditions

Calculation of Tiles & Materials

Although our staff at ceramic tile merchants are more than happy to assist with calculating quantities for tiles and materials; we accept no liability for its accuracy. This is because of the many varying factors which implicate its calculation including the setting out of the tiles, grout joints, breakages/spares as well as wastage.

It is especially important to check the measurements on site when ordering special order items.

If you require assistance with your calculations, please ensure the information you are supplying is accurate and in a legible format.

In-Store Returns

If you have any remaining materials or tiles left after purchase, you may return them within a maximum of 30 days on the following basis:

Tiles

• The Items are a stocked product/s of Ceramic Tile Merchants Ltd

• The Items are not a special order – (this can be identified by asking a member of staff to clarify before purchase)

• The Items are in full box quantities. (This is so that the shade/batch can be identified)

Materials

• The Materials are in good resalable condition determined at Ceramic Tile Merchants Ltd discretion.

• The Materials are not a special order – this can be identified by asking a member of staff to clarify.

• The Materials are returned within 30 Days.

It is at Ceramic Tile Merchants Ltd discretion to state whether a product is a bespoke special order or not and will process returns on any valid basis, this does not affect your statutory rights.

Product Quality

The supply of goods does not mean that they are suitable for a specific installation. The Company can only be held responsible for any failure against products supplied, to the extent that the manufacturer of such products is prepared to guarantee the same. No tiles are guaranteed against crazing. All tiles are susceptible to impact damage and this is unrelated to the wearing grade. Tiles can wear and must be protected against grit, movement of appliances and items being dropped on the surface. No tiles are guaranteed against chipping or mis-use.

Some variations in size, shape, manufacturing tolerance, shading and pattern are inherent in the manufacture of tiles and therefore the Seller accepts no liability. All Natural Stone goods are supplied subject to natural colour and shade variations. Tile names, images and sizes displayed are nominal and only represent a guide to the actual style, colour and size of a tile. Variations in texture, shade and size can occur from that which is advertised. Individual monitor settings can also exaggerate the appearance of a colour. The Company recommends that a sample is purchased prior to the main order. It is the responsibility of the buyer to ensure that tiles are of an acceptable shade and size, and satisfactory for their situation.

It is the responsibility of the Tiler or Tradesperson to use, where possible, goods from a variety of separate boxes to ensure that any batch, colour, shading and quality variances are minimised.

Any fault, quality or shading issue with the tiles supplied will remain the responsibility of the manufacturer. The Company will accept no responsibility for further or subsequent loss or expense, if the tiles are faulty, or not to the acceptance of the Buyer. Any such issues will be passed to the manufacturers, whereby any claims will become solely the manufacturer’s liability, disclaimers or notes printed on boxes or packaging will become the responsibility of the Buyer to read and accept, prior to use or fixing.

Any claim by the Buyer, which is based on any defect in the quality or condition of the Goods, or their failure to correspond with specification, shall (whether or not the delivery is refused, by the Buyer) be expected to notify the Seller in writing, within 24 hours from delivery. If delivery is refused and the Buyer does not notify the Seller accordingly, the Seller shall have no liability for such defect or failure and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.

Each tile should be carefully examined individually before fixing. Fixing of the tiles constitutes acceptance of their quality. Ceramic Tile Merchants Ltd accepts no liability for faulty installation work, or the quality or correctness of the tiles once fixed. As far as the law permits, liability is limited to replacement of faulty items or a refund of their cost and excludes any consequential loss, including the cost of removal and refixing.

Tiles need to fully dry before grouting which can take days in some circumstances.

IT IS THE RESPONSIBILITY OF THE CUSTOMER AND THEIR TILE FIXER TO ENSURE THAT THE GOODS ORDERED, ARE SATISFACTORY QUALITY AND SUITABLE FOR THE PURPOSE REQUIRED. INCLUDING COLOUR, SHADE, AND GAUGE. NO CLAIMS CAN BE ACCEPTED ONCE THE MATERIALS ARE USED. GOODS ARE SUPPLIED ON THE STRICT UNDERSTANDING THAT BRITISH STANDARDS RELATING TO TILE FIXING ARE FOLLOWED.